https://www.posetteforever.com/viewtopic.php?f=11&t=1421&p=21187#p21187
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Tormie
Thursday, 12 May 2005, 03:48 AM


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All is back to normal now  :dancing: !

The support service contacted me and here is their mail, I replied that there are no more problems  :bigrinnin: :


Dear Davide Clerici,

Thank you for contacting customer support. We are currently experiencing some issues with our Linux 214 and 216 servers. We are working to restore proper functionality as soon as possible. 

To assist us in pinpointing the cause of this issue we will need you to provide us with some information called a â€˜Trace Route'. If you are using a Windows based PC just follow these steps to get the needed results:

1. Go to your Start Menu, go to â€˜Programs', then to â€˜Accessories'.
2. Here you will find either â€˜MS-DOS Prompt' or â€˜Command Prompt'.
3. Click on that program and a window should appear with something similar to the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

c:windows>

In this screen type:

tracert yourdomainname.com (without the quotations and replacing yourdomainname.com with the name of your domain).

After typing this press enter, you will get back a long list of information, after it is completed (it will return to the original prompt you started with) we will need you to copy and paste these results back to us.

To do this just right click on the menu bar of this window and go down to â€˜Properties' in the shortcut menu. In this screen there should be an option available for â€˜QuickEdit Mode'. Just select this option and click â€˜OK', you may be asked if you want to use these settings for just this window or to append the shortcut. Either answer will be fine. This will return you to the command prompt window. Just click and drag your curser over the text from the trace route, this should highlight it white. Once you have it all highlighted just remove your finger from the mouse button and the information will be copied. You will then be able to paste the information in your email response.

We understand that this is quite a few steps but this will allow us to further research the problem you are experiencing. We appreciate your patience and assistance in tracking down the source of this problem.

Please let us know if we can help you in any other way


