https://www.posetteforever.com/viewtopic.php?f=34&t=1427&p=21339#p21339
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Landman
Thursday, 19 May 2005, 08:37 PM

This happened to me this morning....
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First a little background. Some of the original text has been altered to protect the innocent. The innocent being myself....
CMS Stands for Centers for Medicare Services. it is a United States federal health care system for people 65 or older. we are in the process of setting up computer systems and such to access data so on and so fourth. MMCS is one of the managment systems we need to log into to enroll members and such.

I called the CMS IT Service Desk because I have not been able to log into their system all week. The conversation went something like this:

Me: (on hold after pressing several prompts to get me to the MMCS system)

CMS IT Service Desk Person: "Thank you for calling the CMS IT Service Desk may I have your username?"

Me: "edited*my username*"

CMS IT Service Desk Person: "Thank you - blah meeb fla bloop?"

Me: "I'm sorry?"

-Crank up the volume on my headset-

CMS IT Service Desk Person: "Who is calling?"

Me: "Oh! Brent Bunes."

CMS IT Service Desk Person: "Spell the last name please."

Me: "B-U-N-E-S."

CMS IT Service Desk Person: "Thank you how may I help you today?"

Me: "I called 2 days ago and was told the MMCS system was down and they would have it up yesterday morning and I was just wonde...."

CMS IT Service Desk Person: (interrupts) "imsh dill furown..."

-Try to crank up the volume on my headset, discover it is cranked-

Me: "I'm sorry?"

CMS IT Service Desk Person: "It's shrill clown..."

Me: "it's still down?"

CMS IT Service Desk Person: "yes it is still down, they had it up for a while this morning but nobody could log in."

-right now I am smirking-

Me: "Okaaaayyy.....is there a..."

CMS IT Service Desk Person: (interrupts again) "They don't have an estimated time of when they will have it back up. Were you getting a page cannot be displayed?"

Me: "yes I was getting a DNS error."

CMS IT Service Desk Knob: "OK, yes it is still down, like I said they had it up for a while this morning but nobody could log in."

-still smirking-

Me: "Then it was down."

CMS IT Service Desk Idiot: "No they had it up, just nobody could log in."

Me: "Alrighty then, should I just keep trying it?"

CMS IT Service Desk Mindless Response: "yes!"

Me: "Ok Thank you!!"

CMS IT Service Desk Dork: "Thank you for calling."


After that I immediately get this e-mail from their computer system telling me the service ticket I just opened has been resolved.


By the way, I just tried it. It still doesn't work!

It's up I bet.....

I just can't log in....




-----Original Message-----
From: edited
Sent: Thursday, May 19, 2005 9:57 AM
To: edited
Subject: Call Opened with Service Desk # HD0000000edited has been resolved.

Your Service Ticket HD0000000edited, submitted by you on 5/19/2005 12:56:03 PM, has been resolved with resolution code:  Referred to MMCS Service Desk.

We are sending this email to verify that the issue you reported:  MMCS: PAge cannot be displayed, has been resolved. 

Please call the Service Desk at edited or 1-800-edited if the issue has not been resolved.

The CMS IT Service Desk strives for excellence in the quality of services that it provides. In an effort to further improve quality, we welcome input from the CMS community.  Please click on the link below to submit your comments.



I just had to share this with somebody....


